Every organization has GAPS—and they cost billions each year. When people don’t work at their best, everyone loses—the customer, the organization, the employee. No organization can ignore GAPS and still survive.

This book is about identifying GAPS and their causes. It’s about targeting those factors that cause GAPS and correcting them in a systematic way that has a positive impact on all stakeholders.

Managers often see a problem and jump to a solution. Many times the solution does not solve the problem, however, because the manager did not uncover the root cause. Blanchard and his coauthors show how to avoid this often destructive pitfall.

With its engaging story line, vivid examples, and reader-friendly approach, Zap the Gaps! is a must read for anyone seeking to identify and correct the factors that negatively affect performance—so that the ultimate impact is both meaningful and measurable.